Comment faire pour CONTACTER ZALANDO depuis la SUISSE

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Reaching out to ZALANDO customer service in Switzerland

Founded in 2008 by Robert Gentz and David Schneider, Zalando is an online commerce company based in Berlin, focused on selling shoes and clothing.

It operates in 23 European countries, including France, Germany, Spain, Italy, the United Kingdom, Poland, Russia, the Netherlands, Belgium, Switzerland, Austria, Sweden, Norway, Denmark, Finland, Ireland, the Czech Republic, Slovakia, Hungary, Romania, Croatia, and Slovenia.

Since 2011, Zalando has also been present in Switzerland, offering a website and a mobile application in French.

In Switzerland, Zalando offers a wide range of shoes and clothing for men, women, and children, in partnership with over 2,000 renowned brands.

Additionally, Zalando Switzerland provides the same benefits as in other European countries, such as free delivery on purchases over 29 €, free returns within 100 days, and the option to pay in installments.

The company also tailors its product selection to the Swiss market by collaborating with local brands such as Bally, On, Freitag, among others.

Furthermore, Zalando Switzerland offers specific services to Swiss customers, including the ability to pay in Swiss francs and free delivery on purchases over CHF 50.

Customers generally express a high level of satisfaction with Zalando Switzerland’s customer service. They highlight the competence and availability of the agents who are effective in addressing their questions and resolving their issues.

Contacting ZALANDO in Switzerland by phone

What is the phone number for Zalando customer service?

To contact Zalando customer service by phone, call the following number: +41435087472. Zalando Switzerland’s customer service is available from Monday to Friday from 8 am to 8 pm and on Saturday from 9 am to 6 pm. You can reach out to them for any assistance you may need. The advisors are there to help you efficiently and professionally.


The phone number to contact Zalando’s customer service remains the same across Europe, offering uniform accessibility for clients from diverse countries. If you need assistance, feel free to dial: 01 82 88 49 63 to get in touch with their dedicated team. They will be delighted to assist you to the best of their abilities.

How to write to ZALANDO?

To get in touch with Zalando, you have several options available. You can use their contact form available on their website. Here are the steps to follow:

  • Go to Zalando’s website and click on the « Help » tab located at the bottom of the page.
  • Choose the reason for why you want to contact Zalando (e.g., « Question about a product », « Issue with an order », etc.).
  • You will be redirected to a page containing a contact form. Fill in all the required fields (name, email address, phone, etc.) and explain your issue or question in the provided section.
  • Submit the form by clicking on « Send ».

Usually, a representative from Zalando will respond to you by email within 24 hours. You will be assisted by competent agents who will be happy to address your questions and resolve your issues.


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