Comment faire pour CONTACTER ALIEXPRESS depuis la SUISSE

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Getting in touch with ALIEXPRESS customer service in Switzerland

In 2010, Alibaba Group introduced the online e-commerce platform AliExpress, creating a direct connection between professional sellers and individual consumers. Based in China, AliExpress provides a wide range of products at highly competitive prices. The sellers, mostly small businesses or individuals, offer items manufactured in China.

Since 2012, AliExpress has been available in Switzerland, making shopping easier for consumers with a selection of products available in French and German. Currently, AliExpress is the second most popular e-commerce platform in Switzerland, just behind Amazon. Every month, the platform attracts over a million unique visitors in Switzerland.

From fashion to electronics, home decor, beauty, and household items, AliExpress offers a diverse variety of products. The delivery of ordered items usually takes between 1 to 2 weeks, offering various options including free delivery for orders exceeding a certain threshold, which varies depending on the destination country.

Swiss consumers can benefit from a customer service available in French and German, accessible through various channels such as email, online chat, and telephone. AliExpress aims to provide comprehensive and responsive service to meet the needs and questions of its Swiss customer base.

Contacting ALIEXPRESS in Switzerland by phone

What is the phone number for ALIEXPRESS customer service in Switzerland?

You can reach the Aliexpress customer service at (408) 785-5580 from Monday to Friday from 8:00 am to 8:00 pm and on Saturday from 9:00 am to 6:00 pm. To ease the processing of your request, it is advisable to have your order number or your customer account credentials at hand….


To contact Aliexpress, feel free to dial the following toll-free number: (408) 785-5580. You will be connected with customer service agents who will be available to assist you to the best of their abilities. Do not hesitate to contact them if needed.

How to write to ALIEXPRESS?

To contact AliExpress via their contact form, follow these steps:

  • Visit the AliExpress website and look for the « Customer Service » or « Contact Us » section. This may be found at the bottom of the homepage.
  • Choose the topic that best matches your issue from the provided list. This could be something like « Orders », « Delivery Issues », « Refunds », etc.
  • The form will typically ask you to provide information such as your name, email address, order number (if applicable), and a detailed description of your issue.
  • In the section dedicated to describing the problem, be clear and concise. Explain in detail what is wrong and include all relevant information. Make sure to use polite and respectful language.
  • Request a specific solution or action: State what you expect from AliExpress to resolve your issue. This could be a refund, product replacement, additional instructions, etc.
  • Before submitting your message, make sure to double-check all the information you have provided to avoid errors.
  • Click the submission or send button to transmit your message to AliExpress.

It is important to note that AliExpress’s response time may vary depending on the workload of the customer service and the nature of your inquiry. Be patient and make sure to check your inbox regularly (including the spam folder) for any response from them.


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