Comment faire pour CONTACTER VISANA depuis la SUISSE

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How to Reach VISANA’s Customer Service in Switzerland

Established in 1912 as Schweizerische Versicherungsgesellschaft für Krankenkassen und Krankenpflegeanstalten (SVGK), Visana was founded by a group of Swiss health insurers with the aim of providing complementary health insurance to those who could not afford basic insurance.

In 1990, SVGK was renamed Visana, and over the years, the company has continued its growth and development. In 2023, Visana is positioned as the second health insurer in Switzerland, with over 1.7 million policyholders.

Present throughout Switzerland, with offices in over 80 locations and more than 4,000 employees, Visana offers a wide range of health insurance products, including basic insurance, supplemental insurance, and special insurances.

Committed to providing exceptional service, Visana has a multilingual customer service operational 24/7.

Visana offers various services aimed at facilitating health insurance management for its customers, including an online platform for managing premiums, invoices, and reimbursement requests. Moreover, a mobile application provides access to health insurance information and allows for contacting customer service. A telephone contact center is also available around the clock.

In conclusion, Visana is a leading Swiss health insurer that offers a wide range of quality products and services. The company is committed to providing excellent service to its customers and is appreciated for its efficiency and availability.

Contacting VISANA in Switzerland by Phone

What is the phone number for VISANA’s customer service in Switzerland?

If you need to reach VISANA’s customer service, dial the following number from Monday to Friday from 8:00 am to 8:00 pm and on Saturday from 9:00 am to 6:00 pm: +41 21 321 61 00. For efficient assistance, please have your contract number or customer account information at hand.


Feel free to reach out to our available agents for any questions or necessary assistance. They are there to provide the support you may need. So, do not hesitate to contact them in case of doubt or need for help.

How to Write to VISANA?

To reach VISANA, follow these simple steps:

  • Go to the website of VISANA. At the bottom of the homepage, look for a link titled « Customer Service » and click on it to access the contact page.
  • On this page, fill out the dedicated online form for VISANA’s customer service.
  • Make sure to complete all mandatory fields in the form, such as your name, email address, the subject of your request, and write your message in the designated area.
  • Once the form is properly filled out, press the « Send » button to submit your request.

Generally, the VISANA customer service responds promptly to assist you in resolving your issue or answering your questions. Also, check the help section accessible from the persistent menu on the website, where you can find answers to many questions.


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