Comment faire pour CONTACTER SANITAS depuis la SUISSE

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Contacting SANITAS customer service in Switzerland

Sanitas, a Swiss health insurance company, provides a wide range of products and services, including basic insurance, complementary insurance, and various special insurances. Established in 1958, the company operates throughout Switzerland.

The merger in 1958 of two Swiss health insurance companies, namely Krankenversicherungsanstalt der Schweizerischen Bankiers (KBSB), founded in 1925, and Krankenversicherungsanstalt der Schweizerischen Angestellten (KSBA), founded in 1928, gave birth to the new entity adopting the name Sanitas, a Latin term meaning « health ».

Over the years, Sanitas has continued to grow and develop to become the third largest health insurer in Switzerland in 2023, with over 1.2 million policyholders.

Sanitas offers a wide range of health insurance products and services, including basic insurance covering essential medical expenses such as hospital costs, medical fees, and medication. Optional supplementary insurance covers additional medical expenses such as glasses, prosthetics, maternity, and alternative medicines. Special insurances, also optional, cover specific risks such as hospitalization costs for serious illnesses, repatriation costs in case of illness or accident abroad, or loss of earnings in case of disability.

Sanitas is committed to providing excellent customer service, offering a multilingual team available 24/7 to address the needs and concerns of its clients.

Contacting SANITAS in Switzerland by phone

What is the phone number for SANITAS customer service?

Whether you need information about your transactions, have inquiries about the services, or for any other request, SANITAS customer service is available at +41 44 298 63 00. Available Monday to Friday from 8 am to 8 pm and on Saturdays from 9 am to 6 pm, the dedicated team is ready to assist you.


This contact number remains the same throughout Europe, ensuring consistent accessibility for clients in various countries. Feel free to dial +41 44 298 63 00 to get in touch with their dedicated team, ready to help you to the best of their abilities.

How to write to SANITAS?

Open your web browser and visit the official SANITAS website.

  • Sign in to your SANITAS account if you have one. Some contact forms may require a login for security reasons.
  • Explore the site to locate the dedicated section for customer support or contact. This section may be found in the footer, main menu, or in a help section.
  • In the « Support » section, look for the contact form. It may be labeled « Contact Form » or « Get in Touch ». Once you find the form, fill in the required fields.
  • This may include your name, email address, phone number, the subject of your inquiry and a text area to explain your issue or question.
  • Ensure that all the information you provided is correct before submitting the form. Click the button or option to send your request.
  • Some sites may have an additional verification step before submission. Once you have submitted your request, wait for SANITAS to respond. They should contact you by email or through other means you specified.

If you cannot find a contact form, check the website’s help section or look for specific information in the FAQ. You can also try to contact SANITAS by phone if the online form does not meet your needs.


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