- How can I reach Volkswagen assistance to report an issue?
- When can the customer service of this automotive manufacturer be reached?
- How to send a letter to Volkswagen’s head office?
- Do you want to schedule a test drive appointment?
This automotive manufacturer strives to provide customers with various means of communication. Here are some details that will help you understand how to get in touch with Volkswagen’s customer service.
Introduction to the brand and its vehicle models
Volkswagen is a German automobile brand owned by Volkswagen AG Group. The company’s name means « people’s car ». The history of this automotive manufacturer dates back to the 1930s in Nazi Germany. In 2018, the brand was voted the world’s leading vehicle manufacturer. Always at the forefront of technology, it launched future cars (connected, autonomous, and electric) in November 2018. Two years later, it decided to sell robots enabling easy charging of electric vehicles. In partnership with research company BP, Volkswagen aims to set up 8,000 electric vehicle charging stations in Europe by 2024.
The brand’s flagship models include:
- The Golf
- The new T-Roc
- The Touran
- The Tiguan
- The ID.4 100% electric
- The new Golf Variant
- The Passat Variant
- The Sharan
- The Touareg…
Contacting Volkswagen: available communication channels
Generally, customers seek to contact an advisor for information on vehicles, to book a test drive, to ask for prices, to report an issue… Therefore, the automotive manufacturer has set up numerous sections on its website to quickly address these different requests. Customers can easily gather information. They can consult catalogs and price lists.
Contacting Volkswagen by phone and internet
However, for certain requests, the assistance of a customer service is necessary. To reach them, various communication channels are available:
- By phone: 0800 40 20 40 (available every day from
8:00 a.m. to 10:00 p.m.). - Using the form available on this page.
On social media
Social media is a highly effective communication channel. To be closer to customers, this automotive manufacturer is also present on these platforms. So, if you have any questions, feel free to ask them directly in the comments of the posts or via direct messages on:
- Facebook: https://www.facebook.com/volkswagen.ch/
- Instagram: https://www.instagram.com/vwswitzerland/
- YouTube: https://www.youtube.com/vwswitzerland
- LinkedIn: https://www.linkedin.com/company/volkswagenswitzerland/
- Twitter: https://twitter.com/vwschweiz
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