- Require guidance on energy consumption ?
- Looking to reach out to SIG to subscribe to an offer ?
- How to get in touch with my energy supplier to report a relocation ?
- Is it feasible to reach the customer service by phone ?
- Planning to file a complaint with SIG ?
This page gathers all of the contact information for this energy production and distribution company.
Introduction to the establishment and its activities
SIG or Industrial Services of Geneva (SIG) is a public establishment of the canton of Geneva, in Switzerland. It ensures the distribution of drinking water, gas, electricity, and district heating throughout the city of Geneva. It also manages the corresponding networks, the treatment of wastewater, waste incineration, and the management of a fiber optic network. In total, nearly 275,500 clients are connected to the electrical network, 39,000 clients are related to gas, and thermal production accounts for 54,800. SIG processes 225,000 tons of waste per year. As a reminder, this service was created in January 1896. In 2018, the Industrial Services of Geneva employed nearly 1,706 staff members.
Contacting SIG: the various possible means
The website of this energy supplier is full of numerous pieces of information. Therefore, before contacting customer service, it is recommended to consult it. In the Help and Contact Page, you will find numerous sections. For instance, you can check the FAQ section on invoices, tariffs, relocation, payment… Online, you can also carry out numerous operations through your Client Area : check your bills, contracts, personal data, consumption, relocation…
However, if you wish to receive a personalized answer to your question, it is better to directly address customer service. They can assist you in finding the best solution in case of an issue. They will also explain the procedures to follow for moving or terminating a contract. To contact customer service, various communication channels are available to you :
Contact SIG by phone
For any information request, you can directly call customer service at 0844 800 808. This number is reachable from Monday to Friday from 8 am to 12 pm and from 1 pm to 5 pm.
On the other hand, if you have an urgent request related to gas, electricity, and water, it is advisable to call 022 420 88 11. Furthermore, this service is available at any time : 24/7 !
Other useful contact details
IfLa ligne téléphonique est actuellement engagée, donc d’autres canaux de communication sont disponibles pour vous. Pour commencer, vous pouvez soumettre votre demande via ce formulaire en ligne. Selon la nature de votre demande, il est également envisageable d’envoyer un courrier à l’adresse suivante :
Service Clients SIG
Case Postale 2777
1211 Genève 2
Suisse
Présence de SIG sur les médias sociaux
Les renseignements diffusés par SIG via les médias sociaux peuvent également répondre à vos interrogations. Ainsi, pour rester informé(e) des dernières actualités, abonnez-vous à ses comptes. Pour toutes vos questions, n’hésitez pas à les poser en message privé ou dans les commentaires des publications sur :
- Facebook : https://www.facebook.com/sig.geneve/
- Twitter : https://twitter.com/sig_geneve
- YouTube : https://www.youtube.com/user/ChaineSIG
- LinkedIn : https://fr.linkedin.com/company/sig
- Instagram : https://www.instagram.com/sig_geneve/
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